53. Providing information about received complaints
When providing information about complaints you have made, it is important to offer context for each instance.
Here is a guide on how to share this information effectively:
| Nature of complaints | Explain the specific nature of your concerns for each complaint. Be detailed and provide context to help potential buyers or new leaseholders understand the issues that prompted your complaints. |
| Parties involved | Identify the parties involved in each complaint. This may include the management company, the landlord, neighbours, or any other relevant individuals or entities. |
| Complaint outcomes | Describe the outcomes or resolutions of your complaints. Discuss any actions taken by the property management company, landlord, or other relevant parties in response to your concerns. |
| Highlight improvements or resolutions | If any of your complaints led to improvements or resolutions, highlight these as examples of your proactive approach to maintaining a favourable living environment. This demonstrates that you took action to address issues and contribute to the property's betterment. |
| Transparency and accountability | If any of your complaints led to improvements or resolutions, highlight these as examples of your proactive approach to maintaining a favourable living environment. This demonstrates that you took action to address issues and contribute to the property's betterment. |
| Consultation with legal professionals | If you have concerns about how to present information about your complaints or if there are legal implications, consider consulting with legal professionals, such as solicitors or conveyancers. They can provide guidance on how to accurately and effectively communicate this information. |
| Buyer's right to information | Potential buyers or new leaseholders have the right to access information about any complaints made by the current or previous residents. Providing a comprehensive overview of your experiences and the outcomes of your complaints aligns with their rights and expectations. |
When providing information about complaints you have made, offer context for each instance, explain the nature of your concerns, identify the parties involved, and describe the outcomes or resolutions. Highlighting any positive changes resulting from your complaints demonstrates your proactive approach to maintaining a favourable living environment. Transparency, documentation, and consultation with legal professionals when necessary are key elements of this process.