29. Sharing dispute information
When providing information about common part disputes, it is beneficial to offer specifics about the nature of the dispute, parties involved, and steps taken to resolve it. This could include communication between residents, mediation efforts, or legal actions if applicable. Transparency about how disputes were handled demonstrates a proactive approach to conflict resolution and contributes to an atmosphere of trust within the property complex.
Here is how you can effectively share dispute information:
| Nature of the dispute | Specify the nature of the dispute, outlining the key issues that were at the centre of the conflict. Whether it involved disagreements over maintenance responsibilities, usage restrictions, alterations, or shared expenses related to common parts, being explicit about the nature of the dispute provides context for potential buyers. |
| Parties involved | Identify the parties involved in the dispute. This may include residents, unit-holders, or other stakeholders within the community. Knowing the parties involved allows potential buyers to understand the dynamics of the conflict and assess whether similar issues may arise in the future. |
| Steps taken to resolve | Outline the steps taken to resolve the dispute. This could include communication between residents, mediation efforts, or legal actions if applicable. Clearly detailing the actions taken demonstrates a proactive approach to conflict resolution and shows potential buyers that the community is committed to addressing and overcoming challenges. |
| Communication efforts | Describe any communication efforts made to address the dispute. Whether there were community meetings, notices, or official communications, highlighting these efforts showcases transparency and an open dialogue within the community. It also indicates a commitment to keeping residents informed about ongoing matters. |
| Mediation processes | If mediation was involved, provide information about the mediation process. This could include details about the mediator, the duration of the process, and the outcomes achieved. Sharing insights into mediation efforts demonstrates a willingness to find amicable solutions and maintain a harmonious living environment. |
| Legal actions, if applicable | If legal actions were taken to resolve the dispute, provide information about the legal proceedings, the outcomes, and any resulting agreements or decisions. Clearly communicating the legal aspects of the resolution process helps potential buyers understand the thoroughness and effectiveness of conflict resolution mechanisms. |
| Impact on community | Discuss any impact the dispute may have had on the community. This could include changes in community activities, adjustments to shared amenities, or any financial implications resulting from the conflict. Being transparent about the consequences allows potential buyers to assess the potential impact on their living experience. |
| Lessons learned and improvements | If applicable, share any lessons learned from the dispute and improvements made to prevent similar conflicts in the future. This demonstrates a commitment to continuous improvement in community management and reassures potential buyers that proactive measures are in place to address and prevent disputes. |
| Encourage questions and clarifications | Encourage potential buyers to ask questions or seek clarifications about the shared dispute information. Open communication channels create a positive and transparent environment, allowing buyers to have a comprehensive understanding of how conflicts are addressed within the community. |
By providing specifics about the nature of the dispute, the parties involved, the resolution steps taken, and the impact on the community, you contribute to transparency and build trust with potential buyers. This detailed approach allows them to make well-informed decisions and assess the community's commitment to resolving conflicts in a fair and effective manner.