11. Contact point of designation

During the remortgage process, you may choose to designate another person to serve as your primary point of contact. This individual will handle communications and coordinate with the conveyancer on your behalf.

Reasons for designating a contact 

• Convenience: If you are unable to manage the remortgage process yourself due to time constraints, travel, or personal reasons, designating another person ensures that the process continues smoothly without delays. 
• Expertise: You might appoint someone with legal or financial expertise to act as your representative, leveraging their knowledge to handle complex issues more effectively. 
• Health or personal circumstances: In cases where health or personal circumstances prevent you from actively participating in the process, a designated contact can manage responsibilities on your behalf. 

Providing contact details 

When designating a primary point of contact, you must provide the conveyancer with the contact details of this person. This includes their full name, phone number, email address, and any other relevant contact information. Additionally, it is important to formally authorise this person to act on your behalf to avoid any confusion or legal issues. 

Impact on the transaction 

Having a designated contact can streamline communication and decision-making. The conveyancer will liaise directly with your designated contact for updates, queries, and document approvals, ensuring that the transaction proceeds efficiently. However, it is important to choose someone trustworthy and reliable, as they will be representing your interests in the remortgage. 

Final steps 

• Inform all parties: Ensure all parties involved in the transaction, including the mortgage lender and any relevant financial institutions, are aware of your designated contact. This ensures seamless communication and prevents any misunderstandings. 
• Formal authorisation: Providing a formal written authorisation to the conveyancer can help establish this arrangement clearly, ensuring that all parties recognise the designated contact's authority to act on your behalf.