52. Determining received complaints
Determining whether you have received any complaints from the landlord, the management company, or neighbours involves a thorough review of your history of interactions and correspondence related to the property.
Here is a detailed breakdown of the process:
| Reviewing history of interaction | Start by reviewing your history of interactions and correspondence related to the property. This may include letters, emails, or any other forms of communication that you have received. |
| Consider notifications of concerns or grievances | Pay attention to instances where you might have been notified about concerns or grievances regarding your behaviour, actions, or omissions as a resident. These notifications can come from various sources, including the landlord, the management company, or your neighbours. |
| Types of complaints | Complaints could cover a wide range of issues, such as noise disturbances, property maintenance, adherence to leasehold agreements, or any other matters affecting the property's living environment. It is essential to consider various types of complaints. |
| Documented complaints | If you have documented complaints, such as written notices or emails, gather these records for reference. These documents can serve as evidence of the complaints received. |
| Consult with legal professionals | If you are uncertain about whether specific interactions or communications constitute complaints, consider consulting with legal professionals, such as solicitors or conveyancers. They can provide guidance on how to accurately assess and report received complaints. |
| Transparency and accountability | Transparency in reporting received complaints is crucial for property disclosure. It ensures that potential buyers or new leaseholders are aware of any past issues or concerns. |
| Buyer's right to information | Potential buyers or new leaseholders have the right to be informed about any complaints that may impact their decision to purchase or lease the property. Providing this information aligns with their rights and expectations. |
Determining received complaints involves a comprehensive review of your history of interactions and correspondence related to the property. It is important to consider all types of complaints and gather any documented records as evidence. Consulting with legal professionals can help ensure accurate reporting.