55. Providing information about made complaints
When providing information about received complaints, it is advisable to offer detailed insights into each instance.
Here is a step-by-step guide on how to share this information effectively:
| Nature of complaints | Describe the nature of each complaint, including the specific concerns raised by the parties involved. Be specific and provide context to help potential buyers or new leaseholders understand the nature of the issues. |
| Parties involved | Explain who the parties involved in each complaint were. This could include the landlord, the management company, neighbours, or any other relevant individuals or entities. |
| Resolution steps | Detail the steps you took to address each complaint. Highlight your commitment to resolving issues and maintaining a positive living environment. Discuss any actions you initiated, conversations you had, or any changes you implemented to address the complaints. |
| Demonstrating proactivity | Emphasise your proactive approach to managing challenges. Share how you took the initiative to address complaints and prevent similar issues from recurring. This demonstrates your commitment to ensuring a harmonious living environment. |
| Transparency and accountability | Transparency in providing information about received complaints is essential. It shows that you are willing to share all relevant details, which can build trust with potential buyers or new leaseholders. |
| Consultation with legal professionals | If you are uncertain about how to present information about received complaints or if there are legal implications, consider consulting with legal professionals, such as solicitors or conveyancers. They can provide guidance on how to accurately and effectively communicate this information. |
| Buyer's right to information | Potential buyers or new leaseholders have the right to access information about any complaints related to the property. Providing a comprehensive overview of your responses to these complaints aligns with their rights and expectations. |
When providing information about received complaints, offer detailed descriptions of the nature of the complaints, parties involved, steps taken for resolution, and your proactive approach to addressing issues. Transparency and accountability in reporting demonstrate your commitment to maintaining a positive living environment. Consulting with legal professionals when needed ensures accurate communication.