54. Determining made complaints
Determining whether you have made complaints or had cause to complain involves reflecting on your experiences as a resident.
Here is how to effectively assess whether you have made complaints:
| Reflect on resident experiences | Recall your experiences as a resident. Think about situations where you raised concerns or expressed dissatisfaction regarding aspects of property management, maintenance, or interactions with neighbours. |
| Areas of complaint | Consider the various areas where you might have made complaints. Complaints can encompass a wide range of issues, such as the upkeep of shared spaces, communication with the management company or landlord, or any matters that affected your enjoyment of the property. |
| Documentation and records | If you have documentation or records related to your complaints, gather them for reference. This may include emails, letters, or any other written communications that you sent to address your concerns. |
| Complaints resolution | Reflect on how your complaints were resolved or addressed. Consider any actions taken by the property management company, landlord, or other relevant parties in response to your concerns. |
| Consultation with legal professionals | If you are uncertain about whether specific interactions or communications constitute complaints or if you have any legal concerns regarding your complaints, consider consulting with legal professionals, such as solicitors or conveyancers. They can provide guidance on how to accurately assess and report your complaints. |
| Transparency and accountability | Transparency in reporting complaints is essential for property disclosure. It ensures that potential buyers or new leaseholders are aware of your experiences and any issues you have raised. |
| Buyer's right to information | Potential buyers or new leaseholders have the right to access information about any complaints made by the current or previous residents. Providing this information aligns with their rights and expectations. |
Determining made complaints involves reflecting on your experiences as a resident and considering any situations where you raised concerns. It is important to assess the areas of complaint, gather relevant documentation, and reflect on how your complaints were resolved. Transparency, documentation, and consultation with legal professionals when necessary are key elements of this process.